Shipping policy

Thank you for shopping with DIFFER. We are committed to delivering your order in perfect condition and within the estimated timelines. Please read our shipping policy carefully to understand how we handle order processing, shipping, and delivery.

1. Order Processing

All orders are processed within 24–48 hours of receiving a confirmed payment, excluding Saturdays, Sundays, and public holidays.

Order processing includes payment verification, quality check, packaging, and handover to our shipping partner. You will receive an Order Confirmation email/SMS immediately after placing your order, followed by a Shipping Confirmation with tracking details once your order has been dispatched.

1.1 Order Verification

All orders are reviewed for accuracy and fraud prevention. In rare cases, we may contact you to verify order details (address, phone number, payment) before dispatch. Orders that cannot be verified may be cancelled, and a full refund will be issued.

1.2 Pre-Orders

Items marked as Pre-Order will be shipped on the date specified on the product page. Pre-order items are charged at the time of checkout. You will be notified via email when your pre-order item ships.

1.3 Order Modifications

Once an order is placed, modifications (address change, product swap, size change) can only be made if the order has not yet been dispatched. To request a change, contact us immediately with your order number. Once the order is handed over to our shipping partner, no modifications can be made.

2. Shipping Coverage

2.1 Domestic Shipping (India)

We ship to all serviceable pincodes across India, including Metro cities, Tier 2 and Tier 3 cities, and Union Territories. Delivery to remote areas or restricted pincodes may take additional time or may not be serviceable. If your pincode is not serviceable, we will notify you and process a full refund.

2.2 International Shipping

We currently do not offer international shipping.

3. Shipping Partners

We work with trusted logistics partners including Shiprocket, Delhivery, BlueDart, DTDC, Ecom Express, and others to ensure reliable and timely delivery of your orders. Our shipping aggregator automatically assigns the best courier partner for your pincode. The logistics partner may change and vary according to availability and circumstances.

For specific courier requests, please note that we cannot guarantee assignment of a particular courier partner, as this depends on pincode serviceability and availability.

4. Delivery Information

4.1 Delivery Attempts

Our courier partners will make up to 2–3 delivery attempts at the shipping address provided. If delivery cannot be completed after all attempts, the package will be returned to our warehouse. In such cases, we will contact you to arrange reshipment (additional shipping charges may apply) or process a refund minus the return shipping cost.

4.2 Delivery to Correct Address

Please ensure that the shipping address, pincode, phone number, and landmark (if any) are accurate at the time of placing your order. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.

4.3 Inspection at Delivery

We strongly recommend inspecting your package at the time of delivery. If the outer packaging appears damaged or tampered with, please do not accept the delivery and immediately inform us with photographs. This helps us process your claim faster.

4.4 Cash on Delivery (COD)

Cash on Delivery (COD) is currently not available for any orders. All purchases must be completed using prepaid payment methods available at checkout.

5. Shipping Delays

While we strive to deliver all orders within the estimated timelines, delays may occur due to the following reasons:

High order volume during new collection drops or sale events
Festivals, public holidays, and national events
Natural disasters, extreme weather, or force majeure events
Courier partner operational delays or strikes
Address-related issues (incomplete address, restricted area, gated community)
Failed delivery attempts due to customer unavailability
War, armed conflicts, geopolitical tensions, or government-imposed restrictions (curfews, lockdowns, border closures)
Logistics disruptions

In case of significant delays, we will proactively inform you via email or WhatsApp and work with our shipping partner to resolve the issue as quickly as possible.

Delivery timelines are estimated and not guaranteed; however, we shall make commercially reasonable efforts to ensure timely delivery.

6. Lost or Damaged Shipments

If your shipment is lost in transit or delivered in a damaged condition, please follow these steps:

Contact us within 48 hours of the expected delivery date (for lost shipments) or the delivery date (for damaged shipments)
Provide your order number and photographs of the damaged package or product

We will coordinate with our shipping partner to investigate the issue and either reship your order or process a full refund within 7–10 business days.

As per the Consumer Protection Act, 2019, you are entitled to a refund or replacement for goods damaged during transit.

7. Packaging

All orders are carefully packaged in DIFFER-branded packaging to ensure your products arrive in perfect condition. We use sturdy mailer bags or boxes with protective wrapping for delicate items. Packaging may include branded tissue paper, stickers, and a thank-you card as part of the unboxing experience, though these are not guaranteed with every order.

We are committed to reducing packaging waste and use recyclable materials wherever possible.

8. Shipping for Returns & Exchanges

For returns and exchanges, please refer to our Return & Exchange Policy page for detailed information on reverse shipping, pickup process, and timelines. In summary:

Defective or wrong product: To be reviewed by the team
Exchange shipment: Dispatched within 2–3 business days after receiving and inspecting the returned item

9. Limitation of Liability

To the maximum extent permitted by law, DIFFER shall not be liable for indirect, incidental, or consequential damages arising from use of its products or delays in delivery.